TIMINGS

Production and delivery

All shirts are delivered within ​20 working days​ after completion of the order.
The products of the shop will be entrusted to the courier within 24 hours from the completion of the order (excluding holidays).

Shipping times may change depending on the delivery area. In Italy anche Europe 24/48h with courier DHL.

We will keep you informed by email about the status of your order, including the time of delivery and product tracking.
In case of any anomalies concerning your order, you will be immediately contacted by the customer care department, which will be at hand to offer you assistance.

Our chosen courier here at Sartoria who we use to transport our goods is DHL Express. We chose this leading company from many different providers as it is able to guarantee the tracking of every single shipment.

Other terms and conditions

COSTS

Delivery costs

Delivery is ​free ​for orders over €100 in Italy, San Marino and Vatican City. For international shipments, you can view delivery costs by consulting the relevant table.

In case of non-EU shipments the goods may be subject to customs duties. For further information please visit the dedicated European Commission website.

International delivery table

RETURNS

Made-to-measure shirt

A guarantee certificate issued by the fabric manufacturer is always enclosed with our shirts.
The handcrafted production of Sartoria Margutti products ensures maximum care and meticulous quality control.
However, it is possible to return an item under certain conditions: if the product is damaged or has manufacturing defects. To find out about our guarantee and what to do in the event of defects with your shirt, please visitOur Guarantee ​page.

In case of flaws or incorrect measurements, the shirt can be returned and adjusted by our tailors at no extra cost.
However, since it is a made-to-measure product, it cannot be returned and refunded.

Other products

In the event of defects or incorrect measurements, the shirt can be sent back and adjusted by our tailors at no extra cost.
However, since it is a made-to-measure product, it cannot be returned and refunded.
For products purchased from our online shop (not made-to-measure) you can return them with a full refund within 30 days.
To arrange the return you can contact our customer service or contact us directly.

Contacts

PREMIUM PACKAGING

Quality packaging for a unique product

The packaging in which you will receive our products are custom-made, with durable materials and fine finishes, to guarantee the integrity of the sartorial product and preserve its quality.

Our packages are also perfect as unique and refined gifts, such as our tie holders and elegant boxes.